Updated at 2020-12-01
Definitions and key terms
To help explain things as clearly as possible in this Return & Refund Policy, every time any of these terms are referenced, are strictly defined as:
-Company: when this policy mentions “Company,” “we,” “us,” or “our,” it refers to Now on Super, that is responsible for your information under this Return & Refund Policy.
-Customer: refers to the company, organization or person that signs up to use the Now on Super Service to manage the relationships with your consumers or service users.
-Device: any internet connected device such as a phone, tablet, computer or any other device that can be used to visit Now on Super and use the services.
-Service: refers to the service provided by Now on Super as described in the relative terms (if available) and on this platform.
-Website: Now on Super.”’s” site, which can be accessed via this URL: https://www.nowonsuper.lk
-You: a person or entity that is registered with Now on Super to use the Services.
Return & Refund Policy
Thanks for shopping at Now on Super. We appreciate the fact that you like to buy the stuff we build. We also want to make sure you have a rewarding experience while you’re exploring, evaluating, and purchasing our products.
As with any shopping experience, there are terms and conditions that apply to transactions at Now on Super. We’ll be as brief as our attorneys will allow. The main thing to remember is that by placing an order or making a purchase at Now on Super, you agree to the terms set forth below along with Policy.
If there’s something wrong with the product/service you bought, or if you are not happy with it, we are sorry to inform that we do not entertain any refunds or return activities to issue a refund and return your product/service. As we ensure that the product delivered to you meets the industry standard qualities and items we sell basically won’t be accepted back to ensure high quality of the products we sell.
If you would like to return a product, the only way would be if you follow the next guidelines:
-The product has to be damage free, if we find any damage on the product, we will cancel your refund immediately.
Items of Sale (General)
Below mentioned items are on sale of our retail platforms, which contains imported as well as local made (Sri Lanka). The imported items generally shipped from not limited to;
Australia, United States of America, People’s Republic of China, India, Pakistan, Indonesia, Singapore etc.
The imported items list (no exhaustive) are as follows;
- Surgical Equipment’s
- Medical Aids (Wheelchairs. Crutches etc.)
- Food Supplements
- Food Items
We at ourselves to serving our customers with the best products. Every single product that you choose is thoroughly inspected, checked for defects and packaged with utmost care. We do this to ensure that you fall in love with our products.
Sadly, there are times when we may not have the product(s) that you choose in stock, or may face some issues with our inventory and quality check. In such cases, we may have to cancel your order. You will be intimated about it in advance so that you don’t have to worry unnecessarily about your order. If you have purchased via Online payment (including payments option of Cash on Delivery), then you will be refunded once our team confirms your request.
We carry out thorough quality check before processing the ordered item. We take utmost care while packing the product. At the same time, we ensure that the packing is good such that the items won’t get damaged during delivery/transit. Please note that Now on Super is not liable for damages that are caused to the items during transit or transportation.
We will revise your returned product as soon as we receive it and if it follows the guidelines addressed above, we will proceed to issue a refund of your purchase. Your refund may take a couple of days to process but you will be notified when you receive your money.
Now on Super is not responsible for return delivery costs. Every return delivery has to be paid by the customer, even if the item had free delivering in the first place, the customer has to pay for the delivering in return.
By using our website/app, registering an account, or making a purchase, you hereby consent to our Return & Refund Policy and agree to its terms.
Changes to Our Return & Refund Policy
Should we update, amend or make any changes to this document so that they accurately reflect our Service and policies. Unless otherwise required by law, those changes will be prominently posted here. Then, if you continue to use the Service, you will be bound by the updated Return & Refund Policy. If you do not want to agree to this or any updated Return & Refund Policy, you can delete your account.
If, for any reason, you are not completely satisfied with any good or service that we provide, don’t hesitate to contact us and we will discuss any of the issues you are going through with our product.
-Via Email: email@example.com
-Via Phone Number: (+94) 74-005-4001
-Via this Link: https://www.nowonsuper.lk